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Returns Policy

Please ensure that all items are still in its original condition(unwashed/unworn/all tags attached) and tags have not been previously removed.

Please return the items within 14 days of receiving your order to the address below and include the return/exchange slip with your return:

BONDI POOCH AU
PO BOX 105
PORT MELBOURNE
VIC 3207

Once we have received the returned item, we will then inspect the item and we can see that it is still in its original condition we will process your return. Please be mindful prior to sending an item back that if it is not it it's original condition we will not be able to process a refund.

Please allow 2-5 business days for all refunds. The refund WILL NOT INCLUDE THE SHIPPING COSTS. PLEASE NOTE: All customers are responsible for ALL shipping costs (unless reasons for return is due to faulty/damaged product). ORIGINAL SHIPPING COSTS WILL NOT BE REFUNDED.

All sale and clearance items are not eligible for return or exchange.

We recommend that your return parcel is sent with a trackable service as we are unable to guarantee that we will receive the parcel back. We DO NOT take any responsibility for lost items in transit.

Items which are outside of our 14 day return period cannot be returned. If you have any further queries, please contact our friendly team at info@bondipooch.au

EXCHANGES

We are unfortunately unable to accept exchanges due to the possibility of our products selling out. To guarantee that you receive your desired item/size/colour, please place a new order for this item and complete the return process to return the original item. For sizing guidelines please check out our size guide prior to making your order to ensure you are ordering the correct size.